Sr. Operations Manager

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Updated: December 3, 2019
Job ID: 215210
Location: Bethesda, MD, United States

Join the HJF Team!

HJF is seeking a Deputy Director, Global Health to support the Military HIV Research Program located on Rockledge drive in Bethesda, Maryland. HJF provides scientific, technical and programmatic support services to MHRP. 

Incumbent is responsible for assisting the Director of Global Health within the Department of International HIV Prevention and Treatment (IHPT) in directing both operational and strategic management of the prevention, care and treatment initiatives supported overseas by the Walter Reed Army Institute of Research (WRAIR), U.S. Military HIV Research Program (MHRP). The incumbent works together with the MHRP USG IHPT Lead, HJF Director of Global Health, the Associate Directors for Medical Affairs, Strategic Information, and Program Quality and well as with both MHRP and HJF administrative, contracting and financial offices as a key member of an executive team to ensure efficient and effective management of the IHPT. The incumbent will also act as a management advisor to field sites and serve as acting Director during times of extended leave or TDY by the Director for Global Health at IHPT, responsible for direction of all HJF components of the program. 


  1. Provides senior level direction and oversight in strategic and management planning and is responsible for development short-term and long-term goals and metrics. 
  2. Applies comprehensive knowledge of program activities and their impact on MHRP strategic mission in order to manage complex and/or multiple programs.  Independently designs and manages assigned programs and activities.
  3. Identifies areas for internal improvement and develops plans for implementing these improvements in support of the office’s mission, specifically support information flow and management, business processes, and organizational planning.
  4. Directs planning and scheduling of diverse programmatic activities for the organization, working with office staff to identify project needs, priorities, and schedules.
  5. Develops, implements, and monitors systems to manage office priorities and program requirements.  
  6. Ensures programs and projects are progressing on schedule within budget, and that the tools necessary for program execution are developed, implemented, and tracked.
  7. Assists in the resolution of complex program issues. Identifies and removes barriers hindering the accomplishment of program goals. Coordinates the decision-making process between all program participants.
  8. Assists management and technical staff in developing effective program strategy, implementation plans, and meetings.  Monitors and reports effectiveness of each.
  9. Assesses program management at field sites providing technical assistance, capacity building, and assistance with management systems development.
  10. Directs the design and implementation of tools and processes linking performance indicators, quarterly measures and activity execution as well as financial expenditures to include monitoring of sub-ward and contract performance.
  11. Conducts periodic review of US and field-based capacity to monitor programs, recommending modification to structures, personnel and requirements as necessary.
  12. Determine program requirements and directs administrative and support functions from US based office as required.
  13. Manages interactions with the offices of finance, communication, and international program management. 
  14. Provides guidance to MHRP HJF and HJF Corporate HQ on administrative and operational requirements of the IHPT program and supports dissemination of operational policies that apply to program activities. 
  15. Establishes and maintains management systems and standard operating procedures; serving as the Point of Contact for IHPT HJF HR and personnel-related matters, both at the Home Office and field sites. 
  16. Engage with US support teams (Henry M. Jackson Foundation Headquarters) and international staff to promote communication and adequate information flow between sites and US to resolve impediments to program implementation while remaining compliant with necessary US government regulations.
  17. Assist Director in financial monitoring of all mechanisms behind program funding.
  18. Monitor activities related to all HJF contracts, providing approval as required, and assist in the monitoring of government contract vehicles and agreements executed with PEPFAR funding.
  19. Maintain communication with other departments on potential avenues of collaboration and operational awareness of overall MHRP.
  20. Serves in place of the Director for Global Health when the Director is on extended TDY or leave. 
  21. Provides collaborative assistance to other program personnel and research scientists that require the incumbent's expertise.
  22. Maintains a safe work environment with appropriate training of other personnel.
  23. Completes other projects as needed.

Required Knowledge, Skills, and Abilities: 

  • Ability to think strategically, and establish goals and priorities. 
  • Ability to implement novel ideas and processes, as well as to identify areas for development and improvement in the operation of an organization. 
  • Ability to monitor and evaluate operational effectiveness and efficiency and provide solutions to gaps and challenges.
  • Excellent organization, time, and project management skills.
  • Ability to plan and manage multiple priorities on different timelines.
  • Ability to quickly and effectively resolve complex issues.
  • Flexibility to handle a variety of tasks and shift priorities simultaneously.
  • Strong interpersonal skills; ability to effectively interact with all levels of diverse staff and external contacts; ability to work as an effective team member.

Minimum Education/Training Requirements: A Master’s Degree in public health or a related field of study.

Minimum Experience: 10-15 years of experience in program management with direct experience in both domestic and international health; 5-10 years of international experience; working knowledge of PEPFAR preferred; knowledge of USG contract requirements, policies, and guidelines preferred.

Physical Capabilities: Incumbent will be based in Bethesda, MD and travel to field as required (approximately 30% of time on travel), sponsored by the MHRP to assist program personnel and liaise with on the ground DoD leadership. 

Supervisory Responsibilities/Controls: Incumbent will work under the supervision of the MHRP Director of Global Health Programs.

Work Environment: Office/field environment; may require working evenings and weekends. Incumbent will be required to travel to field site locations in Africa on a regular basis, approximately 30% of the time.

Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, drug screening, and a department of motor vehicle (DMV) check.  

HJF is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.